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Return Policy

General Terms and conditions for returning of any purchased item/product:

All the item which has been sold through are under warrantee of seller of the item. Items are sold by are under warrantee of and plus any existing warrantee of manufacturer. The retailers and stores are responsible for warrantee of their sold item. cannot give warrantee on behalf of retailer however assist you in obtaining your warrantee and returning of your purchases item from retailers/stores and kindly coordinate with our customer service for any assistance. Purchaser shall contact retailer directly for warrantee and returning of ordered. Please refer to below for more detail on warrantees.


Returning of purchased items which is sold by or throught is under any circumstance shall be as per following conditions and item/product to be return to, if it is sold by, and to return to store/retailer if it is sold by stores/retailers. Most of the item are can be returned however there are items and product which cannot be returned hence please refer to them in below.


Herein below of condition for returning any item/product which sold under  portal:


• Return of any item must be in same condition which it is received and its original condition within the original packaging and undamaged (it is out of its Factory Packing), item to be in new condition without using .
• All packaging, bags, tags boxes also to be returned.
• Accessories in their original must be returned also.
• Certificates, manuals and warrantee and/or guarantee cards must be returned also.

•item can be returned within 15days from date purchasing of the item mentioned in purchasing receipt;

• Any item which is returning from outside UAE, the purchaser shall bear in addition to shipping costs, all costs and expense for custom clearing of purchased items;

• Gift card can be returned only after deducting admistration charges and expenses;

• The free gift received with product also to be returned as per above mentioned condition;

Cancelation of Purchase and Order:

Any purchase transaction can be canceled on FREE of Charge bases as far as the purchased item is not shifted from our office and from retailer office or shop, the ordered item may canceled either by sending us an email at or to call to our office (which is more better for you) on telephone No during business day and hours (Saturday to Thursday from 9:00 am to 6:00 pm). Incase if the ordered item(s) has/have already shifted our office or stores/retailers office, shop and/or warehouse, ordered item cannot be canceled. 

Incase of order item receive in damaged and/or have defect kindly report the same immediately to our customer service during business hour and time.

List of the item and products that will not be returned and replaced under any condition;

Please note before purchasing any item and product for returning and warrantee condition and policy of item and product to be purchased through

The below listed items and products will not be replace under any condition.


- Games, software and digital content;

- Consumable goods, including but not limited to cream and cosmetics and beauty products;

- Newspaper and magazines,

- Health products;

- Items under Sale, clearing, outlets;

- Home products, outdoor furnitures;

- Underwear and socks

- Sealable item where seal has been broken;

- Perishable goods, item and products;

- Kindly refer to each item which you purchasing for returning and warrantee condition.


Replacement of defected Order:

As mentioned earlier most products and items which are sold under are warranted and items/ products which has defect which will be replaced if it is not repairable only. Replacement and non replacement of defected item/products will be possible only once the item has been received by us. It is sole right of to determine repayment for any defected item or its replacement or its repairment.  If items/product is sold by the, kindly ship and send defected purchased item or product to below address: 

#408-13, Sheikha Maryam Building,
Al Maktoom Street, Deira Dubai, U.A.E

We check the matter once we received the returned product/item and update you within 2 days from date of receiving item/product.



Most of items and products have international warrantees and kindly refer to manufacturer international warrantee of your purchased item/product. Apart from International warrantee, provides additional 1-year warrantee (if international warrantee is available or not). Customer outside UAE can only avail international warrantee of product provided by manufacturer.

As per warrantee no maintenance cost will be charged on the customer by the or stores and retailers selling through The Warrantee does not be applicable and apply on accessories and parts, in case of replacement and maintenance of any of them it will be on charge base. Any hacking, misusing, excessive using or damaging physical/software/firmware of item or product or maintenance and repairmen by not determined agent of manufacturer of item or product, will terminate entitlement of purchaser permanently to avail warrantee claim. It is or stores/retailer sole right to determine replacement and maintenance/repairmen of any item.


Desktop computers, laptops, printers, tablet PCs Printer Cartridges & toners once sold cannot be exchanged or returned.


Refund of Payment Policy:

Any refund will be completed during 5 (five) business days once request has been submitted to us either through email or through phone. The Customer has option to choose either return of payment or receiving of Gift voucher which he/she can use it for any future purchase in

Payment through Credit Card or debit card:

Any payment made and received by credit/ debit card, the customer hast option to inform us to receive its refund money either in its is credit/ debit card or money will be send back to any other account of customer. 

Payment by Gift Voucher:

A new Gift Voucher will be issued for the customer and sent to the registered email of the customer. 


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